Phone: 1-800-827-1426
Smart Back Medical is not a faceless corporation selling you products to make a quick buck. We care about your back and health and this is why we provide personal attention to customer service. We are active in clinical practice and take care of people like you.
Our goal is to provide you with the same level of attention we provide our patients.
At the moment, our main customer service department is located in our Switzerland office.
Don’t worry, we do speak English! So, you can reach us by phone … but you might be welcomed with a charming French accent. Just let us know in English you are calling for your Smart Back and we’ll take care of you. And don’t worry for the long distance. The toll free number is … well, free!
Remember we are +6 hours Eastern Standard Time, so if you need to reach us by phone, just take note of the opening hours by scrolling down.
You can reach us at any time via email. Because of the time difference between different parts of the world, please allow 12-24 hours for an answer.
US Office
Switzerland Office
Email: customerservice@smartbackmedical.com
Opening hours (in Eastern Standard time):
Mondays to Wednesdays: 6am until 2pm
Thursdays: 6 am until 11 am
For any other time, please contact us via email.